ARCS Getting Started

Get Help

Audio/Visual (A/V) Classrooms and Conference Rooms

Supported by GT'sAdmin Service Center (ASC) A/V Team
Open a request or (404) 385-1111 A/V system Getting Started Guide (PDF)

College of Sciences (CoS) Academic and Research Computer Services (ARCS)

arcs@cos.gatech.edu or (404) 894-1309
Please include the computer name/tag and location if relevant.

A quick resource list for getting started with IT in Fall 2026

For support with School and College provided hardware and software

Email arcs@cos.gatech.edu

What this does:

Creates a ticket with subject [gtrt #xxxxxx]
Tracks issues so the team can respond
Helpful details to include:
- Computer name, serial number, or asset tag
- Where you are located and if in-person support is needed
- Screenshot for software errors

The Scope of Services ARCS provides

For Campus-level or licensed services

General Campus Support and FAQs

Classroom Support and Conference Room Audiovisual (AV)

General classroom and AV support is provided by https://avservices.gatech.edu/

For in-class urgent requests call 404-385-1111
AV Services request form
AV Training request form
Getting Started Guide

Campus-provided Resources

Wifi – eduroam – Use username@gatech.edu
- SSID: Eduroam
- Username: username@gatech.edu e.g. gburdell3@gatech.edu
- Aliases should NOT be used
VPN – Global Protect client – vpn.gatech.edu
Cloud storage – OneDrive, SharePoint, Dropbox, Box
Note: Storage limits have changed, latest information is available on OIT's Cloud Storage overview
Online Meetings (links require GT login) – MS Teams, Zoom
PACE High Performance computing
- https://pace.gatech.edu
- Request access via PI then email arcs@cos.gatech.edu
- $68&ndhash;credit per month (10,000 hours on base HPC nodes)
- Backfill queue - free
Canvas Support - GT Digital Learning Support Team

Your Georgia Tech Account

Passport

You have a single username and password which is used for almost all campus services.

Your initial password is generated randomly, and you must change it within 24 hours. Once changed, it will work on all our platforms (Linux, Mac, and Windows).

Duo 2-Factor Authentication

Georgia Tech uses two-factor authentication to protect your account and the Georgia Tech network. Two-factor authentication, also known as 2FA, is an added layer of security that requires your username and password along with an additional confirmation. Most users use the free Duo Mobile smart phone application, but if you do not have a smart phone, other options are available.

You can manage your password, 2FA, and your campus email aliases at https://passport.gatech.edu/

You must abide by all Institute policies. For further details see http://b.gatech.edu/it-policies.

Note that user accounts are for individual use only and passwords are not to be revealed to anyone, including us. Do not allow another person to use your account. If campus detects that your account is in use by more than one person, it will be immediately suspended without warning.

If you would like help sharing data, please contact CoS ARCS at arcs@cos.gatech.edu.

Email & GT Data

Office365

mail.gatech.edu
Personal '@gatech.edu' alias can be set in passport.gatech.edu
e.g. george.p.burdell@gatech.edu

Mail Clients

OIT's full list of supported clients and other configuration information

Outlook and Outlook Web Access
Only officially supported methods by the Institute

Desktop Clients (not officially supported)

MuTT
Thunderbird
Mac Mail

Configuration examples for these clients is available on OIT's KB article

Email Usage Guidance

Phishing

Forward as attachment to phishing@gatech.edu
OIT KB security.gatech.edu/report_phishing
Example phishing attempts:
- An email from the Dean with an “urgent requests”
- An email from the chair to buy gift cards.

Data Security and Federal Educational Right to Privacy Act (FERPA)

Do not transmit personal (your's or students') information via email. Email is public record and subject to open records act requests.

If you need to, and are unsure how, ask first for the best method.

OIT has a helpful Knowledge Base article on the subject.

Traveling with a GT Laptop & Data

Follow GT Cyber Security Travel Tips

In general, when preparing to travel:

Apply all software patches and updates
Remove any student, proprietary, institute and/or personal data from the laptop
Save your data to a GT fileserver or cloud service (OneDrive or Dropbox) and access it remotely

For international travel that requires a "clean laptop" instead of your primary GT device:

Faculty contact ARCS for availability
Students should utilize the OIT Request Form

College of Sciences Provided Computers

State funded full-time Faculty and Staff are eligible for a Tech Refresh system.

COS Technology Refresh program Overview
Choice of a 14" Windows or Mac laptop (Plus models are available at reduced cost)
27" USB-C Monitor
Wired Keyboard and Mouse (if requested)

Learn more about the CoS Technology Refresh

Research Computers and Technology

Utilizing research funds (startup, grant, etc.)

To Order:

Email arcs@cos.gatech.edu
Include:
- Funding source (GRxxxxx or DExxxxxx) to charge
- General specs needed
- Software being utilized

We will work with you to get quotes from Institute approved vendors (Dell & CDWG)

More details can be found on our site CoS Technology Purchasing Review

Self-Service Software

There is a plethra of pre-packaged software available to install on your GT owned device.

These can be viewed and installed in the OS specific application

Windows — Software Center
Mac — Self-service

University System of Georgia policy requires all, even free, software and services to be approved by Procurement, Cybersecurity, and Legal counsel.